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Job Details
Service Desk Team Lead (Permanent)
Location: Chippenham, Wiltshire Country: UK Rate: £33k - £38k per annum
Join our dynamic team!
We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support.
Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time
Salary: £33,000.00-£38,000.00 per year
Overview: As the Service Desk Team Leader, you'll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our clients' evolving needs and expectations.
Key Responsibilities:
- Manage escalations from 1st/2nd Line Support
- Oversight of ticket system (Jira)
- Identify and address training requirements promptly
- Coach and lead technicians and apprentices
- Provide hands-on technical support
- Coordinate weekend on-call duties
- Drive process improvements and lead change initiatives
- Conduct team performance reviews and appraisals
- Maintain backup procedures and customer information
Requirements:
- Proven experience in team management and customer service
- Proficiency in ticket systems (Jira)
- Familiarity with server roles (AD DS, DNS, DHCP, etc.)
- Expertise in Windows Server 2012, 2016 & 2019
- Knowledge of Microsoft Windows 7 - 11
- Understanding of WiFi technologies and network topologies
- Familiarity with Routers, managed Switches, and related hardware
Preferred Experience:
- Microsoft certifications
- ITIL V3 or V4
- VMware ESXi
- UniFi WiFi systems
- Veeam Backup and Replication
- Draytek Routers
- 3CX Phone System
The Ideal Candidate:
- Hardworking and enthusiastic
- Confident communicator with excellent interpersonal skills
- Strong organisational and time management abilities
- Exceptional problem-solving and troubleshooting skills
- Attention to detail and commitment to accuracy
- Demonstrated leadership capabilities
Benefits:
- Company-provided work phone and laptop
- Sick pay and pension scheme
- Casual dress code with provided company polo shirts
- Opportunities for skill development and training with industry leaders
- Birthday off as holiday
- Free on-site parking at our air-conditioned office
- Team building activities and social events
- Convenient access to Chippenham train station
If you're ready to join a dynamic team and contribute to our mission of excellence, apply below!
Posted Date: 07 May 2024
Reference: JS-BBBH136396
Employment Agency: IO Associates
Contact: Andrew Pavle